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|1. What instruments do you rent?|
Alto Clarinet, Alto Sax, Banjo (Yes We Have One!), Baritone, Baritone Sax, Bass Clarinet, Bass Guitar Kit, Bass Trombone, Bassoon, Bell Kit, Clarinet, Cornet, Drum Set Kit, Guitar (Accoustic), Guitar (Electric Kit), English Horn (Yes We Have One), Euphonium, Flugelhorn, Flute, French Horn (Single & Dbl), Mandolin (Yes We Have One!), Oboe, Piccolo, Snare Drum Kit, Soprano Sax, Tenor Sax, Trombone, Trombone (w/ "F" Attachment), Trumpet, Tuba, Upright String Bass, Valve Trombone, Vibraphone.
|2. Do you rent new or used instruments?|
We offer new and used instruments for rent. Our used instruments have been well maintained and are not cosmetically challenged. Our customers have remarked on how new the used ones look!!
|3. Are the used instruments in good working condition?|
Yes. All our instruments are test-played and guaranteed to be in 100% working and playable condition ~ guaranteed!
|4. Are your instruments good quality?|
Most definitely. The brands we provide are reliable and have a proven quality record. Also, the brands we carry have been selected as preferred brands by the music teachers of the OCDSB.
|5. Is there a difference between a quality instrument and a non-quality instrument?|
Definitely. The quality instruments will require much less "in-the-shop" maintenance
|6. What brands do you rent?|
We rent manufacturer brand names that the music teachers of the schools have pre-determined as being good instruments. Some of the brands are Aristocrat, Armstrong, Artley, Bach, Boosey & Hawkes, Buescher, Buffet, Bundy, Conn, Evette, Getzen, Gemeinhardt, King, Ludwig, Musser, Noblet, Olds, Premier, Selmer, Vito, and Yamaha.
|7. When is the best time to reserve an instrument?|
The sooner, the better. As soon as your child's instrument is determined, we recommend reserving right away.
|8. Does Mikes Music have economy rentals?|
Presently, Mikes Music rents both new and used instruments. Our used instruments have been well maintained and are not cosmetically challenged. Customers have remarked on how new the used ones look!!
|9. My daughter is going to start playing the clarinet and I've heard there are different types. Do you know what type I should get?|
For a beginner, a student model, Bb clarinet, is recommended. This is what the schools start each clarinet student with. SOMETIMES, they start out on a bass clarinet.
|10. Do I have to purchase my own mouthpiece?|
It's not required. Each instrument comes with a sterilized and sealed mouthpiece. Some parents have purchased a mouthpiece, but its not necessary.
|11. Does the instrument come with a case?|
|12. Another music store said to me, "if their rates are so low, you have to wonder about the quality of instruments". Can you explain, why ARE your rates so low?|
Since 1994, our main service has been to provide quality, reliable and guaranteed repairs. Since then, we have been able to purchase used quality instruments of popular and reliable brand names. If the used instrument brand is still manufactured, AND we can still get parts, AND we know its a trouble-free instrument brand, like Selmer, Conn, Yamaha, Buffet, etc, we will purchase them. Then, they are fully serviced to 100 % playing condition. Musical instruments perform better when they are played, rather than not being played at all. With this in mind, we rent them at a very competitive rate so that they can get used and played! It helps us to keep the instrument working well by having it played, and in turn, we provide the instruments at a very competitive rate!! We strive to have the lowest rental rates in the city for a comparable quality brand.
|13. Can I rent a new instrument?|
Yes. We have VERY limited quantities. If we do not have a new instrument you need, if you wish, we can order one for you for your rental needs.
|14. Does it really matter if my child gets a new or used instrument to learn how to play it in school?|
Not at all. Provided the used instrument is fully serviced, and 100 % functional, there is no need for a new instrument. We recommend staying with the brand name used instruments like Selmer, Conn, Yamaha, Buffet and many others that have been proven by "the test of time" to be reliable. New brand names may be perfectly fine, but they may not have been on the market long enough to reflect its proven reliability.
|15. If I decide to rent from you, do you need my SIN number?|
No. The SIN number should be provided ONLY to federal government departments and / or for employment.
|16. If we need to return the instrument, what's the refund policy?|
Your refund will be an amount based on the monthly rate for the months used. You are not 'locked in' for the year.
|17. What happens if my child has to change instruments during the year?|
Instrument changes of a similar rate are possible at no extra charge, and subject to availability. Although it's rare, this does happen. Instrument changes of different rates are adjusted accordingly.
|18. What do I need to rent an instrument?|
For the rental of any of our instruments, we require a valid driver's license and a Visa or MasterCard.
|19. Why do you need my credit card #?|
The credit card is our security while you are in possession of the instrument, similar to a car rental agency requiring a credit card.
|20. I don't have a credit card, can I use my friend's card?|
Yes. We will require written authorization from your friend. Click here to get the Authorization Form
|21. Do you rent instruments for one month?|
No. There is a three month minimum for rentals. Some rare situations may permit a one-month rental. Please call for details. Please note that monthly rentals are available only from Nov.1st until May 1st.
|22. Can I rent on a monthly basis?|
Yes. We do have a 3-month minimum. However, the school year rental rate is almost 40% less expensive. Please note that monthly rentals are available only from Nov.1st until May 1st.
|23. What do you define as a school year?|
The actual dates will vary from year to year. Generally, a school year is the beginning of September to the end of June.
|24. Do you have a rent-to-own plan?|
Yes we do, but not as a conventional rent-to-own. We believe our method gives you more options. Please call for details.
|25. If my daughter likes the instrument, can I buy the instrument?|
Certainly. As well, 30 to 50 % of the rental fee already paid can apply towards the purchase of that same instrument or ANY OTHER instrument of equal or more value!
|26. If we decide to purchase the rental instrument, is the rental money applied to the purchase price?|
Yes. 30 to 50% of the rental fee that you have paid will apply to the purchase.
|27. Do I get a discount if I rent more than one instrument?|
|28. What is the webform about?|
Filling out the webform and sending it to us in advance will provide you with a discount equal to the taxes. For example, an alto saxophone rents for $200.00 per year, plus taxes, for a total of $230.00. Filling out the webform will save you the taxes - the alto sax rental will cost $200.00!!
|29. Can I come in to get and fill out the webform?|
Certainly. As a reminder, to qualify for a webform discount, an active email address is required.
|30. Can I use my work email address?|
Certainly. We will use this email to send you a reminder when the instrument is due back and what your options are at that time.
|31. Can I reserve an instrument by putting down a deposit?|
Certainly. Your non-refundable deposit will guarantee you an instrument. This deposit will be applied to the rental fee.
|32. Can I reserve one now, even though we won't need it until September?|
Certainly. Your non-refundable deposit will guarantee you an instrument. This deposit will be applied to the rental fee.
|33. Why is my deposit non-refundable?|
Your non-refundable deposit reserves the instrument exclusively for you. This deposit is applied to the rental when the instrument is picked up.
|34. Do I lose the non-refundable deposit?|
No. This deposit is applied to the rental when the instrument is picked up.
|35. Instead of putting a non-refundable deposit, can I just pay the entire rental cost?|
|36. I provided my credit card # for the contract, but, can I pay with my interac or by cheque?|
Certainly. We accept Interac, Cheque, Cash, Visa, or MasterCard.
|37. Do I need to make an appointment to pick up my rental?|
No. The instrument can be picked up during our regular hours. The instrument is guaranteed to be available for pickup one full week prior to the first day of school. In some cases, the instrument will be ready sooner. Either way, you will receive a phone call when your instrument is ready for pickup.
|38. Do you offer extended hours to pick-up rental instruments?|
Yes, by appointment only.
|39. Does Mike's Music offer lessons for rental customers?|
We donít offer lessons as part of our regular services, but we do have private teachers we can refer you to.
|40. My son wears braces, should he be playing trumpet?|
Yes and No. It really depends on the purpose of the braces. Your music teacher and/or your dentist/orthodontist would be better qualified to help you.
|41. Do I have to bring the instrument in during the rental period for regular maintenance?|
Only on an as-required basis. All our instruments are fully serviced before they are rented, are ready to be played, and guaranteed 100% playable!
|42. Do you offer a replacement instrument if mine needs to be repaired?|
Definitely! If a part is out of stock and needs to be ordered, we will definitely provide a loaner. Most repairs on regularly maintained instruments are very minor adjustments, and can be done while you wait.
|43. Are repairs covered by Mikes Music or do I have to pay for them?|
Normal wear and tear repairs are completely covered by Mikes Music at no additional charge.
|44. If the instrument is not functioning properly during the rental period, do you offer school pick-ups, or do we have to bring it in?|
Yes, we do offer school pick-ups. When you contact us, we will make arrangements to pick-up your instrument at the school, your home, or at your work place, which ever is convenient. If you bring it in, we will check the instrument right away to determine if we may be able to service the instrument while you wait!!
|45. Can I wait while my rental instrument is being repaired?|
Certainly! We will check the instrument right away. Rentals are always our priority!
|46. What does Mikes Music consider normal wear-and-tear?|
Replacement and/or alignment of any wearing components, such as pads, corks, springs, felts, screws, etc. during normal usage are deemed normal wear and tear.
|47. Can I let my teacher or parent repair the instrument if they know what the problem is?|
Sometimes, the adjustment can APPEAR to be very minor, and a minor adjustment in one area of an instrument can cause problems to another area of the instrument. We ask that the instrument be serviced by our trained technicians. This is part of our free normal wear-and-tear service.
|48. Do I have to purchase a care kit for my instrument?|
Most teachers recommend getting a care kit with the rental instrument. We also strongly recommend a care kit. It will help keep your instrument operating properly.
|49. My child picked the clarinet. Do I have to buy my own reeds for the clarinet?|
Teachers do recommend purchasing an extra box of reeds. A box of (10) reeds should last approximately 3 months. A single reed is included with every woodwind rental.
|50. Are there any other accessories you recommend?|
Yes. A music stand!!
|51. Can I rent my instrument over the internet?|
Not presently. We are in the process of establishing a secure server to make online renting a possibility.
|52. Can I rent the same instrument for the next school year?|
Yes. The instrument should be returned on the due date for its regular free maintenance. If we know you will need the instrument for the following school year, your instrument will be serviced within one week. The summer months are free when renewing!!!
|53. My child may need the instrument for more than one year. What happens when the instrument is due back at the end of the year?|
The instrument should be returned on the due date for its regular free maintenance. If you need the instrument for the following school year, your instrument will be serviced within one week. The summer months are free when renewing!!! Click here for more details.
|54. When we bring the instrument in for the regular maintenance at the end of the school year, how long will it take to get it back for the summer?|
Generally, one week or less. If the instrument has been well maintained, we can have your instrument serviced right away while you wait!
|55. Do you offer insurance with your rental instruments?|
Yes. However, normal wear and tear insurance is already included at no extra cost.
|56. What happens if the instrument is stolen. Who pays for it?|
While the instrument is in your possession, you will be responsible for it. Your home insurance should cover this loss. Its best to contact your insurance agent to be certain. If you purchase our insurance, your loss is covered. Some conditions and requirements do apply.
|57. If I rent an instrument from Mike's Music, do you deliver it to the school?|
Unfortunately, no. We do require a signature on the contract before the instrument can be taken.
|58. Are all your mouthpieces sterilized?|
Yes, they are sterilized and also sealed.
|59. If I purchase an instrument, do you offer a buy-back plan?|
Yes, we do have a buy-back plan. Please call for details.
|60. Do you rent any stringed instruments?|
Yes. We do have a limited stock of stringed instruments.
|61. Do you rent percussion instruments?|
Yes. We do have a limited stock of percussion instruments.
|62. Do you rent professional instruments?|
Generally no, but depending on circumstances, exceptions are made!
|63. I live very far out of town. Can you ship to me?|
Certainly. We will require a signature on the rental contract. This can be done by fax.
|64. Can my son lend the instrument to his friends?|
No. It is not recommended. The instrument is meant solely for the use of the named student.
|65. Do I need to bring the contract with me when I return the instrument?|
If you are planning on renewing the rental, its not necessary. If you are returning the instrument, bringing the contract in will be helpful.